Shipping and Returns

Shipping 

We currently use, FedEx, UPS and USPS ground shipping as our standard shipping option.  We reserve the right to use alternative shipping options at our discretion.

Alaska and Hawaii shipments will be subject to Air Shipping charges.

International shipments will be subject to International Shipping and customs rates.

Shipments originate from Detroit, Michigan.  Our products are inspected for quality and safety.  Products leave our warehouse in 1-3 days.  Air shipments leave the same day if received before 1:00 p.m. est. Otherwise, they leave the following day.

Order Changes

Order changes can be made at any time before your order ships.  To change your order please email [email protected]

You can also reach us via our on-line chat found on our web page in the bottom right corner.  

Order Cancellations

We will do our best to cancel an order; however, if your order has reached our shipping process, it may not be possible to cancel your order.  In this situation, you will need to go through our return policy listed below.

If you would like to cancel your order, please email orders@abcsafesleep.com.  You can also reach us via our on-line chat found on our web page in the bottom right corner.

We offer prompt refunds on all canceled orders.  Please use “REFUND” in the subject line.  If you do not see a refund confirmation within 48 hours, please contact us again.  We will need your order number to locate your order for a refund – so please include it in your email.

Returns

Your satisfaction is our priority. We stand behind the quality of our products. If, for any reason, you do not love our products as much as we do, we will happily assist you with a stress-free return. We require that all returns occur within 60 days of receipt and the item is returned in its original packaging.

We make returns quick and simple.  Simply fill out the return form on this page.  We will email you a return label with instructions on how to return your item for a full refund.

Once your product is received at our warehouse, you will receive your refund via your original payment method.  Your refund is processed in days, not weeks.

Please note, Items with missing pieces are NOT returnable.

Defective Merchandise

You must notify us via email about defective merchandise within seven days of delivery of the merchandise.  We will promptly replace it.  In the event the merchandise is damaged in transit, SafeSleep will provide exact replacement merchandise.  Please send photos of the damage including the box to [email protected].  You will be assisted with both replacement parts and pick up of the damaged products. Replacement parts are normally shipped out in one to two days.  

You can also fill out the return/exchange form on this page.  Please upload photos of the damaged product including the packaging.  You may upload up to 5 photos.

Do you need to return a product, or make an exchange?  Please fill out our return form below.

Return Form

Click or drag files to this area to upload. You can upload up to 5 files.

Once we receive your return information, we will process a return label for you and send it to your email address.  Once the product is returned and inspected, your refund will be made to your method of payment.

Returns normally take 3-6 days but can be slower depending on your method of payment.